Being rude on the phone
Nov 29th, 2005 by Jordan
“Not so polite” time saving tips — that work, via 43folders
Is Bob Parsons kidding with this? What a bunch of bullshit. Listen, I realize that we’re all dealing with our “incredibly busy” lives and we’re just “too frickin’ busy” to give anyone else the time of day — which is exactly why we read websites like 43folders. We’re all just so damn important that we can’t do anything but focus on the one thing our lives are about: ourselves. I get that. And I don’t dispute that in certain cases, it’s time to just cut the fat out of our diet and say enough-is-enough.
But Bob’s situation is hardly one that many of us can identify with. Are there really that many people out there who have people calling up to ask for money? Unless you’re in the top income brackets, I doubt it. And most of us who read blogs are probably the kind of people who don’t have that problem, otherwise we wouldn’t have time to read blogs, right?
As I have said before, I’m really beginning to dislike people who advocate willful rudeness towards people who are doing their jobs. Don’t get me wrong: if someone is harassing me, I hang up the phone. I’m not saying you shouldn’t. (For example: a few years ago, I had TruGreen Chemlawn come and spray some deadly toxins on the lawn of a house I was renting with friends to try and make it look spiffy. It didn’t do anything, so we cancelled the service. I got calls from them on a DAILY BASIS for over SIX MONTHS even after I had sent letters, demanded they stopped calling, and spoken with numerous managers about the issue. They finally stopped, but they were harassing, and it got to the point where I would pick up and hangup to avoid further discussion. But that’s not what Bob is talking about here…) But what I am saying is, if you don’t want to talk to a telemarketer, or someone wanting money or whatnot — fine. I don’t blame you. But don’t be an asshole. Say “No thank you, remove me from your list,” and hang up. Why be “not so polite” when being polite is just as easy, and just as fast?
Moreover, if your phones are becoming such a nuisance/timewaster that you simply CANNOT get anything done, then it’s time to start being selective about who gets the numbers. Office number is the only thing given out to anyone besides your family and the closest of personal friends. You can deal with those voicemails when you feel like it. Cell phone number you give out to anyone you please, because it can be turned off. Home phone is only given to the people you want to call there. Otherwise, make sure it’s unlisted — believe me, being a person who skiptraces for hours a day, if it’s unlisted, the likelihood of finding it without talking to your relatives is small. Oh, and while you’re at it? Notify any relatives that if they’re contacted by someone looking to speak with you that they are not to give out the number.
This doesn’t seem like it’s such a difficult concept. I don’t care how important you are, if you’re going to bitch about people calling you nonstop, then it’s time to compartmentalize your contact lines and simply stop the problem altogether. But you can’t be selective about who you want to call, who you don’t want to call, when you want people to call, etc. Phones are about communication. Their purpose is communication. If you don’t want that, you have to remove the problem altogether. But being rude to people who call is just a way to vent your own personal frustrations about life, and that’s not fair to the caller.
Finally, if any one of my personal friends ever acted like I was “using [our] personal relationship to pimp [them] for a business or some other favor,” then I shouldn’t be a friend to them to begin with. Friendship is about cultivating personal relationships that are mutually beneficial. Basking in the glory that is Bob Parsons should be more than enough to require a few favors in return, if I’ve learned anything from this article. But for the rest of us real-lifers, wake up and realize that someone asking for a favor, within reason, is not enough to start hanging up on them. And if you’re concerned about it, advise the friend, politely, that you’d like a favor in return. Or, if you’re like the rest of us, you can advise them that this one’s on the house because, after all, they’re your friend — and that’s what friends are for.
Anyway, I can’t imagine anyone would want to call Bob in the first place, with the kind of behavior he is suggesting.
Bob, personal request: we’re trying to build a civilization here. Do you think that you could show some respect to your fellow humans and use some Emily Post etiquette when it comes to the phone?
UPDATE: After all the flamebaiting I’m getting from the Bob Parsons fanboys, I’m turning off comments. I have been quite polite enough to you folks, but now I am hanging up.

Well you may hate Bos Parson’s approach, but I appreciate honesty. I handle my calls in much the same way, tell me why you are calling, if it doesn’t interest me, I will save you the time of continuing. Why do you consider this to be rude. It’s not hanging up on someone, it is giving them the opportunity to talk to someone that can truly help them.
I certainly don’t disagree with what you’re saying Mark — no need to let someone ramble on forever if you’re not interested. I was just making the point that simply hanging up on someone (as Bob seems to advocate), is unacceptable. Or, being rude and hanging up is unacceptable.
But I think what you’re saying is that you should simply cut short a conversation and direct someone to the person who is most useful to their ends. That’s fine by me — so long as we’re not talking about pointing a friend in another direction when they’re asking for a favor :)
I’ve tried being polite on the phone to telemarketers before - it hasn’t worked for me. When I say I’m not interested, they beg me to listen to their sales pitch. If I still say I’m not interested, they ask me to explain why I’m not (and continue to try to sell me). If I say I’m not interested and hang up, they call me back straight away.
I’ve had an unlisted phone number, and still received numerous marketing calls. I’ve asked to be removed from lists, only to be called by the same organisation 3 days later. It’s not just one telemarketing group, it’s several with the same practices. I wish I’d learned the tactics in Bob’s blog post sooner.
As it is, I solved the problem by disconnecting the phone instead.
I though this would be a good article, started good but then you started rambling about the chemlawn thing….bah, post too long, I move on to more interesting blog like Bob’s parson
CYA
CP
Again, keep in mind: I’m not advocating that everyone be best friends with people who call them up and harass them. If a telemarketer is just wasting your time, then by all means, hang up the phone!
I’m just saying that it’s best to be courteous FIRST. If you say “I’m not interested, take me off your list,” and they continue to prod you, you say “I’m not interested, take me off your list,” and hang up the phone. But being rude, first, is never acceptable.
Sounds like you read his whole article!?
You should’ve “hung up” on his blog and not even given him a response on yours.
Hehe. Indeed I should have. But then, what would I have to rant about?
Don’t expect anything else from an ex-cold caller. You might defend these wankers, but everybody else hates them. My phone numbers are unlisted but I still get calls from them regularly and it wastes a lot of my time. The reason you probably don’t get as much is because they don’t see the point ringing you because you’re broke.
Ah, I see… so now the conversation has just downgraded into insults. Not that you would know anything about my financial situation, but sure, go ahead an comment on it…
I can’t believe I just wasted my time reading this entire thing. What a time waster. You should edit this groggy mess down to nothing. People actually posted thoughts here? I think I’m going to go and play some Rod Stewart and hang myself. Oh I guess I should post a thought first. Here it is… go buy a balloon and stop thinking. It hurts you. Bye.
Well, as we can plainly see anyone reading Bob Parson’s blog — which are the only people commenting on this thread — are clearly of the same mindset as he: rude and without any form of couth.
Please, all of you: stay away. Your absolute lack of intelligent comments shows just what kind of community you are. I weep for the fact that so many people on the internet act like this.
[…] Last time I wrote about Bob, I got a deluge of idiotic Bob Parsons fanboys spamming me. This time I have nicer things to say. […]